Terms of service
Terms of Service
Last updated: 24 May 2026
Welcome to nectar.bio. This website is owned and operated by Nectar Biopharma Private Limited.
Throughout the website, the terms “we,” “us,” “our,” “Nectar,” and “Company” refer to Nectar Biopharma Private Limited. The terms “you,” “your,” “user,” and “customer” refer to any person who visits, accesses, browses, uses or purchases products from this website.
By accessing or using this website, placing an order, or purchasing any product from nectar.bio, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Returns, Refunds & Cancellation Policy and any other policies displayed on this website.
If you do not agree with these Terms of Service, please do not use this website.
1. About Us
nectar.bio is an online store operated by Nectar Biopharma Private Limited, offering healthcare, wellness, personal care, nutrition, diagnostic and daily health-related products.
Company Name: Nectar Biopharma Private Limited
Website: nectar.bio
Email: care@nectar.bio
Phone / WhatsApp: +91 [Insert Number]
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Registered Office: [Insert Registered Office Address]
2. Eligibility to Use This Website
By using this website, you confirm that you are legally competent to enter into a binding contract under applicable law.
If you are below 18 years of age, you may use this website only with the involvement, supervision and consent of a parent or legal guardian.
We reserve the right to refuse service, cancel orders, restrict access or terminate accounts at our discretion if we believe there is any misuse of the website, violation of these Terms, fraudulent activity or unlawful conduct.
3. Products and Product Information
We make reasonable efforts to display accurate product information, including product name, images, price, description, quantity, size, usage directions, ingredients, warnings and other details.
However, product packaging, labels, colours, design, size, appearance or information may vary slightly from the images displayed on the website due to packaging updates, photography, screen settings or manufacturing changes.
Customers are advised to read the product label, directions for use, warnings, ingredients, manufacturing details, expiry date and other information on the actual product packaging before use.
Product descriptions on this website are for general information only and should not be treated as medical advice.
4. No Medical Advice
The information provided on this website is for general awareness and product information only.
Nothing on this website should be considered medical advice, diagnosis, treatment, cure or prevention of any disease or medical condition.
Please consult a qualified doctor, pharmacist, healthcare professional or medical practitioner before using any healthcare, supplement, diagnostic, skin care, pain relief, intimate care or wellness product, especially if you are pregnant, nursing, taking medication, have allergies, have an existing medical condition, or are purchasing for a child or elderly person.
Use all products strictly as directed on the product label.
5. Product Suitability and Responsibility
You are responsible for ensuring that any product purchased from this website is suitable for your personal use, health condition, age, allergies, dietary requirements and other individual needs.
Nectar Biopharma Private Limited shall not be responsible for any adverse reaction, misuse, incorrect usage, overuse, allergic response, or use contrary to label instructions.
If you experience any discomfort, allergy, irritation or adverse reaction, stop using the product and consult a healthcare professional immediately.
6. Pricing
All prices displayed on this website are in Indian Rupees unless stated otherwise.
Prices are subject to change without prior notice.
We reserve the right to modify, discontinue or update product prices, offers, discounts, shipping charges and availability at any time.
In case of any pricing error, technical error, incorrect product information or listing error, we reserve the right to cancel the order and refund the amount paid.
7. Offers, Discounts and Promotions
From time to time, we may offer discounts, promotional codes, bundle offers, launch offers or limited-period promotions.
Such offers may be subject to additional terms and conditions, including validity period, minimum order value, product eligibility, usage limit and availability.
We reserve the right to modify, withdraw, cancel or refuse any offer, discount or promotion at our discretion without prior notice.
Offers cannot be exchanged for cash.
8. Orders and Acceptance
Placing an order on this website does not automatically mean that the order has been accepted.
An order is considered accepted only after we confirm the order and process it for dispatch.
We reserve the right to cancel or refuse any order for reasons including but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Payment failure or suspected fraud
- Incorrect or incomplete shipping address
- Bulk orders or suspected resale activity
- Serviceability restrictions
- Violation of these Terms of Service
- Any other reason at our discretion
If your order is cancelled after payment, the eligible amount will be refunded as per our Returns, Refunds & Cancellation Policy.
9. Payments
We may accept online payments, UPI, debit cards, credit cards, net banking, wallets, payment gateways, Cash on Delivery or other payment methods as made available on the website from time to time.
All payments are processed through third-party payment service providers. We do not store your complete card details or sensitive payment credentials on our servers.
Payment approval is subject to the terms, conditions and approval of the relevant bank, payment gateway or payment service provider.
We are not responsible for payment failures, delays, deductions or technical issues caused by banks, payment gateways or payment service providers.
10. Shipping and Delivery
Orders are shipped to serviceable pin codes within India through our logistics partners.
Estimated delivery timelines are provided for general guidance only and may vary due to courier delays, weather conditions, public holidays, strikes, lockdowns, incorrect address, customer unavailability, or other circumstances beyond our control.
Risk of loss or damage passes to the customer once the product is delivered to the address provided at the time of order.
Please refer to our Shipping Policy for detailed information on shipping charges, delivery timelines, failed delivery, address errors and related terms.
11. Returns, Refunds and Cancellations
Returns, refunds, replacements and cancellations are governed by our Returns, Refunds & Cancellation Policy.
Due to the hygiene, safety and consumable nature of our products, general returns are not accepted once products are delivered, except in cases such as damaged, defective, expired, incorrect or missing products, subject to verification and approval.
Customers must raise any complaint for damaged, defective, expired, incorrect or missing products within the time period stated in our Returns, Refunds & Cancellation Policy.
12. Product Availability
Product availability is subject to stock, logistics, serviceability and business considerations.
We do not guarantee that all products displayed on the website will always be available.
We reserve the right to limit product quantities, discontinue products, update packaging, revise prices, or stop selling any product without prior notice.
13. Account Registration
You may be required to create an account or provide personal information to place an order, track your order or access certain features.
You agree to provide accurate, current and complete information.
You are responsible for maintaining the confidentiality of your account details, password and login credentials.
You agree to notify us immediately if you suspect any unauthorized access or misuse of your account.
We shall not be liable for any loss arising from unauthorized use of your account due to your failure to keep your credentials secure.
14. User Conduct
You agree not to use this website for any unlawful, fraudulent, harmful, abusive or unauthorized purpose.
You must not:
- Violate any applicable law or regulation
- Provide false, misleading or fraudulent information
- Interfere with the security or functioning of the website
- Attempt unauthorized access to our systems
- Upload or transmit viruses, malware or harmful code
- Misuse offers, coupons, refunds or promotional benefits
- Use the website for resale or commercial exploitation without permission
- Copy, reproduce or exploit website content without authorization
- Post abusive, defamatory, obscene, misleading or unlawful content
- Engage in any activity that may damage Nectar Biopharma Private Limited, its customers, partners or website
We reserve the right to restrict or terminate access if we believe these Terms have been violated.
15. Intellectual Property
All content on this website, including brand names, logos, product names, product images, text, graphics, packaging images, design elements, icons, videos, website layout and other material, is owned by or licensed to Nectar Biopharma Private Limited.
You may not copy, reproduce, modify, distribute, publish, display, sell, exploit or use any website content for commercial purposes without our prior written consent.
Unauthorized use of our intellectual property may result in legal action.
16. Reviews, Feedback and User Content
If you submit reviews, ratings, comments, testimonials, suggestions, feedback, images or other content on this website or through our communication channels, you grant Nectar Biopharma Private Limited the right to use, reproduce, publish, edit, translate, display and distribute such content for business, promotional, marketing or service improvement purposes.
You agree that any content submitted by you will be truthful, lawful, non-defamatory and not infringe the rights of any third party.
We reserve the right to remove, edit or reject any review, comment or content that we consider inappropriate, misleading, offensive, unlawful, promotional, fake or irrelevant.
17. Third-Party Links and Services
This website may contain links to third-party websites, payment gateways, logistics platforms, social media platforms or external services.
These third-party services are not controlled by Nectar Biopharma Private Limited.
We are not responsible for the content, policies, practices, security, availability or actions of third-party websites or service providers.
Your use of third-party services is subject to their respective terms and policies.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Nectar Biopharma Private Limited, its directors, employees, officers, affiliates, partners, suppliers or service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from:
- Use or inability to use the website
- Use or misuse of any product
- Product unsuitability for individual needs
- Delayed delivery or failed delivery
- Payment gateway or banking issues
- Website errors, interruptions or technical issues
- Unauthorized access to user accounts
- Third-party service failures
- Any other matter relating to the website or products
Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim.
19. Disclaimer of Warranties
The website and products are provided on an “as available” basis, subject to applicable law.
We do not guarantee that the website will always be uninterrupted, error-free, secure or free from viruses or harmful components.
Except as expressly stated on the product label or required under applicable law, we do not provide any additional warranties, representations or guarantees regarding product effectiveness, suitability or results.
20. Indemnity
You agree to indemnify and hold harmless Nectar Biopharma Private Limited, its directors, officers, employees, affiliates, partners, suppliers and service providers from any claims, damages, losses, liabilities, costs or expenses arising from:
- Your use of the website
- Your misuse of products
- Your violation of these Terms
- Your violation of any law or third-party rights
- Any false, inaccurate or misleading information provided by you
- Any unauthorized access or misuse of your account
21. Force Majeure
We shall not be liable for any delay, failure or inability to perform our obligations due to events beyond our reasonable control, including natural disasters, floods, fire, pandemic, epidemic, lockdown, government restrictions, strikes, labour disputes, transport disruption, courier delays, internet failures, power failures, cyberattacks, war, civil unrest or any other force majeure event.
22. Privacy
Your use of this website is also governed by our Privacy Policy.
By using this website, you consent to the collection, use, storage and processing of your information as described in our Privacy Policy.
23. Grievance Redressal
For any complaint, concern, dispute, order issue, payment issue, product issue or website-related query, please contact us at:
Grievance / Customer Support Email: care@nectar.bio
Phone / WhatsApp: +91 [Insert Number]
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
We will make reasonable efforts to review and resolve customer complaints in accordance with applicable law and our internal policies.
24. Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws, the courts having jurisdiction over the registered office of Nectar Biopharma Private Limited shall have jurisdiction over disputes arising from these Terms, this website or purchases made through this website.
25. Changes to These Terms
We reserve the right to update, modify or replace these Terms of Service at any time.
Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of the website after changes are posted will mean that you accept the revised Terms of Service.
26. Contact Information
For any questions regarding these Terms of Service, please contact:
Nectar Biopharma Private Limited
Website: nectar.bio
Email: hello@nectar.bio
Phone / WhatsApp: +91-70090-76570
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Registered Office: Andheri West B-205, Bldg -42, B wing, Dhanashree Heights, Azad Nagar Sangam CHS, Andheri West, Mumbai – 400053